Refund policy

Returns & Refund Policy

At Nova Sherry, our goal is to provide you with top-quality products and exceptional customer support. Your satisfaction is our priority, which is why we stand behind our 30-day guarantee. If you are not satisfied with your purchase for any reason, please get in touch with us via our contact page.

Cancellation Policy

Please note that any modifications or cancellations to an order must be made within 24 hours of placing it. After this period, we may be unable to fulfill your request, as the order may have entered the processing stage. If you cancel within 24 hours, your refund will be processed within 10 business days.

Returns Policy

We offer a 30-day return window for unused items returned in their original packaging. However, we do not issue refunds for items that are used, worn, or damaged due to normal use or misuse. If you return an unapproved item without a valid reason or outside of the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To initiate a return, please email us within 30 days of delivery, providing your order number and the reason for the return. Our team must approve all returns before you send the product back. Items must be returned in their original packaging and unused condition. Please include your order number and shipping name in your return package for quick processing. Customers bear the return shipping costs, except for items damaged upon receipt. Shipping costs are not refunded.

Upon receiving your return, it may take up to 10 business days for us to inspect the item(s). Once we confirm that the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you have not received your refund after we have confirmed processing and successful refund, please contact your financial institution.

We do not issue refunds for items that are used, worn, or damaged due to normal use or misuse.

All refunds are processed in US Dollars ($USD) based on the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety very seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in harm or injury, for which we cannot be held liable, and any resulting refunds or replacements will be at our discretion. If you experience discomfort when using our products, stop using them immediately and contact us via our contact page. We will assist you in addressing any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Shipping-damaged packaging, such as dented boxes, etc., with an undamaged product is not considered damage.

If your item arrives damaged, please inform us within 48 hours of delivery. To report a damaged item, please email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We do not refund or accept returns for items damaged by normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays that are outside of our control, including those caused by the courier service, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, please contact the courier service directly for assistance. We are not responsible for lost, stolen, or delayed packages.